Terms of service
1. Product Complaints
Customers are requested to carefully inspect their order upon delivery. Any complaint regarding a product, including issues relating to damage, manufacturing defects, incorrect items, missing items, or any other order-related concern, should be reported to Eagle Fit within 3 days from the date of delivery.
Complaints submitted after the applicable 3-day period may not be accepted, except where a longer period is required under applicable law.
To raise a complaint, customers should contact us at Eaglefit2024@gmail.com with their order details and relevant photographs or videos, wherever applicable. Our team may request additional information to assess the complaint.
2. Store Credit Instead of Monetary Refunds
Eagle Fit generally does not provide monetary refunds for eligible returns. Where a return or other remedy is approved, the applicable value will ordinarily be provided to the customer in the form of Eagle Fit Store Credit / Coupon, subject to the applicable terms of the order and the nature of the issue.
Store Credit may be used towards a future purchase on the Eagle Fit website and may be subject to validity, minimum order value, or other conditions communicated at the time of issuance.
This policy does not limit or exclude any refund, replacement, cancellation, or other remedy that may be required under applicable law.
3. Incorrect, Damaged or Defective Products
If a customer receives an incorrect, damaged, defective, or materially different product from what was ordered, the customer should contact Eagle Fit within 3 days of delivery.
After reviewing the complaint and supporting information, Eagle Fit may, where appropriate, offer a replacement, exchange, Store Credit, or another remedy in accordance with the circumstances and applicable law.
Customers should retain the product, packaging, tags, labels and other relevant materials until the complaint has been resolved.
4. Non-Delivery or Delayed Delivery
Delivery timelines are estimates and may be affected by courier delays, weather conditions, operational issues, public holidays, strikes, incorrect/incomplete address information, or other circumstances beyond Eagle Fit's reasonable control.
Where an order is delayed or not delivered, customers should contact Eagle Fit so that the matter can be investigated with the relevant logistics partner.
Any remedy provided for a confirmed non-delivery or delivery-related issue will be determined in accordance with the applicable circumstances and applicable law.
5. Customer Responsibility
Customers are responsible for providing accurate delivery information, including their name, complete address, PIN code and contact details.
Eagle Fit shall not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer, refusal to accept the shipment, or other circumstances attributable to the customer.
6. Questions Regarding These Terms
If you have any questions, doubts, or require clarification regarding these Terms & Conditions, please contact Eagle Fit before placing an order or using our services.
You may contact us at:
Email: Eaglefit2024@gmail.com
Phone: +91 8882821039
We will make reasonable efforts to respond to your query and provide clarification.
7. Customer Support & Grievances
For complaints, concerns, or assistance relating to an order, customers may contact Eagle Fit using the contact details provided above.
We will acknowledge and address complaints in accordance with applicable law and our internal grievance-handling process.
8. General
Eagle Fit reserves the right to review each return, exchange, complaint, and Store Credit request on its individual facts and circumstances.
Nothing contained in this policy is intended to exclude, restrict, or override any rights or remedies available to consumers under applicable law.